Long-term strategies and a unique process
As a business owner, your main focus is on growing your business. With delegateIT’s Integrated IT Operations Management, we serve as your IT partner so you can cost effectively run your business, optimize resources, and focus on day-to-day operations, free of the stress of supporting the technology you rely on. We partner closely with local small businesses like yours, giving management and staff the tools they need to be productive anywhere, with anyone, and on any device.
Real people, real service, real time
Friendly, personal service from a dedicated, local team backed by quality assured processes and tools
We believe in building strong, personal relationships with our customers, and our team like nothing more than working directly with you or discussing ideas over the phone. We are audited every year to the internationally recognised ISO 9001 standard and have access to the latest products direct from Microsoft.
Calls answered within three rings and emails within fifteen minutes by Microsoft certified professionals
You’ll have a small number of technicians working for you that you’ll know by name. Your calls will be answered within three rings and your emails within fifteen minutes by our trained Helpdesk team, not under-skilled script readers in a distant call-centre, and the majority of calls will be resolved on-the-line there and then.
Emergencies covered: our on-call technicians are there when you need them, 24 hours a day, 365 days a year
In addition to our standard telephone and email Helpdesk service, we provide an emergency on-call service outside of normal working hours direct to our Technicians and Engineers so, if the worst happens and you need us urgently, we’ll always be there for you, no matter what the time of day or night.
A wealth of expertise
Your site and key servers monitored 24/7/365 ensuring smooth running and a quick response to any problems
We’ll monitor all of your key servers and services remotely 24/7 with email and SMS alerts to notify our technicians at the first sign of a problem. We’ll configure all of your key IT services to notify us directly of any problems, including virus detections and hardware failures, so we’ll always have our finger on the pulse.
Our Microsoft and Google Partnerships enhance our depth of knowledge and product support
Established in 2015, we have gained a huge amount of experience in a wide range of technologies and products over the years. Our in house specialists ensure that we’ve always got the knowledge we need at our fingertips, while our continual development program ensures that our knowledge stays current, accurate and deep.
The latest technology providing online issue tracking, electronic billing and bookings straight to your calendar
We use the latest web technologies throughout our product to make it easier than ever for you to work with us. You’ll receive automatic updates on all of the issues we are handling for you, paperless invoicing and all of our onsite visits and planned downtime bookings will be emailed directly into your calendar.
Don’t get locked-in to a bad deal: we provide flexible, three month contracts and fixed monthly billing
All our short-term, flexible contracts have a notice period of just three months and a fixed monthly charge for our Core support package. If you need to change your commitment levels or if you change your mind, you aren’t locked into a long term agreement that can’t adapt to the changing needs of your business.
Tell us how we’re doing! Our account managers will be in touch regularly to ensure you’re completely satisfied
We put the satisfaction of our customers at the very top of our list. Everything we do is dedicated to the aim of ensuring that you receive the best possible service we can deliver. We’ll check in with you on a regular basis to ask what you think of our service and the scores and comments we receive are published on our website.
Don’t take our word for it; let us prove it to you. Why not put us to the test and try us risk free for three months?
Simply the best IT support for business, it’s what we do. But don’t take our word for it, let us prove it to you. Our trial package lets you try us for three months. We’ll check in with you regularly during the trial and if at any point you change your mind you can simply walk away. No long-term contracts, no tie-ins, no charge..
We understand that you want reliable IT systems that let you get on with your business. Proactive monitoring of our customers means we can spot trends and develop solutions before they become problems.
Every one of our technical staff is friendly and approachable. They don’t hide behind technical jargon. They take pride in delivering the best customer service and are enthusiastic about what they do.
Proud of our achievements
We have won a number of Awards and Accreditations which we are proud to display. They show our commitment to quality, people and the technologies we support.